Titanic photo in courtesy of wikia.com.
OMG…I jump off my bed.
I can’t access my website. What the heck happened? It was just there awhile ago then suddenly my site went downhill. This happened not once but more than once. More than twice. Several times. I thought I would be patient and pretend that this doesn’t bother me but it does.
“What hosting company would you recommend?” Everyone says, Hostgator. 99% of the people in Linkedin community says they have the best customer service and never had a downtime.
What happened now?
Some people said they’ve been with Hostgator for 5 or more years and pretty happy. When suddenly this “award winning” site went downhill after they were bought by EIG. Is it coincident?
Who is EIG?
EIG stands for Endurance International Group, formerly BizLand, is one of the world’s largest website hosting companies. The company was founded in 1996 and is headquartered in Burlington, Massachusetts, managing over 2.9 million customers and 10 million domains. It achieved its size by acquiring a large number of smaller hosts, which it continues to operate under the original names.
If you click here you will find out how many little hosting services EIG owns.
On August 2, 2013, Hostgator went downhill. There were millions of sites that got affected. Nobody can access their site for the whole day. And it wasn’t just Hostgator. Other companies like Bluehost, Hostmonster, JustHost and several other “hosts” were down as well.* People didn’t know that the hosting service that they trust is no longer reliable and can be trusted. It’s gone. Gone downhill. I was appalled to the thought that the hosting service I want my clients to host with, I no longer want to stay with Hostgator.
Taken from: *Hostgator Alternatives, Part 1: Who is EIG?
After Hostgator read my article on Twitter entitled “Hostgator Customer Service Down The Drain” on October 21, 2013, I received a Letter from Hostgator and said that they explained that it has nothing to do with EIG. And that the reason why EIG bought Hostgator it’s because of its excellent “customer service.” Hmmm, is that the real truth? If we put Hostgator now on a “lie detector” do you think they will pass? So why is everyone so turned off by Hostgator? What’s the big hype?
Why are so many people complaining about Hostgator?
But hey, don’t take my word for it. Just listen to the 216 comments and complains on the WordPress Express Linkedin community: I Can No Longer Recommend Hostgator. Each of these individual shared their own agony and stress with Hostgator. It’s not the rumor they’ve heard but they shared their own experience.
Also Read the Host Gator Review by Yoast:
Why Should YoHost Gator ReviewHost Gator Reviewu Avoid Hostgator?
Can we really trust Hostgator?
Last October there was a big hype at Hostgator. And everyone was like jumping off the big Titanic and transfering themselves to another hosting service. You can see all of the Hostgator unsatisfied customers. Everyone shared their own experience.
Now I’m sharing you my experience…
I wrote my girlfriend and here’s what I said…
Date: December 31, 2013
I cannot access my website today. I know they had downtime then but it didn’t last more than a minute. Now my site is down for several hours now. *worried*
I have heard horrendous stories about Hostgator. I’m hosting with them now for over a year and never had a downtime till they were bought by EIG (the largest and lousiest hosting service in the world). Now my site is in trouble.
What hosting service are you on?
Can you recommend me a reliable one that can host WordPress?
Waiting for your respond…
She said that was scary! She used to host with them but moved away from Host Gator Problems and got their own dedicated hosting service. No, this is not the Reseller type but their own hosting service. They live in Australia but their hosting service is based in the U.S.A. She said she couldn’t recommend anybody because her husband have been her web host for the last 5 years and she’s been pretty happy.
Susan forwarded my email to Geoff (her husband) and they offered me the same amount of hosting service that Hostgator charged me a year. I was pretty impress with Geoff. He was pretty fast and prompt. He transferred my website from Hostgator to Hostedsafe without any downtime.
The cPanel on Hosted Safe is the same one like the Host Gator cPanel.
User Friendly. So you can see their cPanel screen shot here. They have PHP, MySQL, IP Deny Manager, and all the things that I need to keep my WordPress happy. I like Hostedsafe cPanel because they are identical with Hostgator’s, things I’m already familiar with.
So far I can breath a lot better without jumping off my bed. And I’m so glad that I met Susan at Google+. Because if I didn’t, I wouldn’t stay at Google+. She was the reason why I was there. If I didn’t meet her I don’t know where to go. I called WPEngine and Site5, both of them no response.
To summarize my conclusion here, I don’t want to worry too much about my hosting service. I want this to be the least in my mind. All I want to do is concentrate on “content marketing” and writing my ebooks. I want to stay away from their politics and I just want to live my life stress free without the worry of me jumping off the boat again. So it’s up to you, take it or leave it. But I’m leaving it.
On the other hand when I went to the HOSTGATOR Billing department and asked my full refund, they have refunded my money. Although it was $7.64 short, I was pretty happy that I got my money refunded.
Any feedback about Hostgator
So what have you experience lately with Hostgator? Or any other hosting service. Will you share your experience with us? Please comment on the window below. I’m anxious to hear from you.
EDIT: I’m not trying to convince you to move from Hostgator to Hostedsafe. Hostedsafe is *not* a commercialize hosting service. Hostedsafe is “exclusive” only to their clients whom they have done WordPress Design for. It’s not open to the public. Sorry. I’m the only one they took under their wings.